Perch Group’s debt resolution agency ACI reaches 1,000 Trustpilot review milestone and maintains an Excellent rating

Published 14th July 2023

ACI UK Ltd, Perch Group’s digital-first debt resolution agency, has surpassed 1,000 customer reviews on Trustpilot and maintained its Excellent ‘TrustScore’ rating of 4.4 out of 5.

David Singleton, Senior Customer Experience Manager, said:

“At ACI, good customer outcomes are at the core of everything we do so we place a high value on each and every one of our customer reviews as an indicator of how we are performing. Our 1,000 review milestone and an Excellent rating on Trustpilot is a result of the collective passion, dedication, collaboration, and unwavering support of all our ACI team. Together, we have created a culture of excellence that sets us apart by taking a different approach to customer care, going above and beyond to deliver a high quality, exceptional service.”

“We are dedicated to continuously improving and exceeding customer expectations and look forward to receiving many more positive reviews.”

The most common words that customers use to describe ACI’s service on Trustpilot are ‘helpful’, ‘understanding’ and ‘polite’. A recent 5* customer review read: “I was dreading making the call but Imaad who I spoke with was so understanding and non-judgemental. I feel like a weight’s been lifted.”

North-West based Perch Group is one of the UK’s fastest-growing debt purchase, collections, litigation and reconnection firms, offering market-leading, data-led services across the whole debt lifecycle.