Head of Commercial – Servicing
Location: Field-Based (with travel to Manchester, Skipton, Blackpool, and client sites across the UK)
Reporting to: Commercial Director
About the Role
We are seeking an experienced and strategic Head of Commercial, Servicing to lead and scale our commercial operations within the debt collection, litigation, and field services sectors. This is a management role working with the Commercial Director to own the overall budget/target, strategic partnerships, and key account management. The successful candidate will oversee both commercial and operational client-facing teams, playing a pivotal role in winning new business and managing existing key client relationships across Contingent, Field and Litigation services.
Key Responsibilities
- Play a key role in developing and delivering the commercial strategy for the servicing division, aligned with wider group goals.
- Win new business through proactive prospecting, networking, and engagement with senior decision-makers across target sectors.
- Manage and grow existing key client relationships, ensuring long-term partnership value and high client satisfaction.
- Lead, coach, and support the Business Development Manager and Client Operations Manager, ensuring alignment between commercial growth and operational delivery.
- Identify, pursue, and secure new market opportunities to drive revenue and profitability.
- Represent the company at key industry events, conferences, and high-level client meetings.
- Structure, negotiate, and close complex commercial deals that are commercially sound and compliant.
- Collaborate cross-functionally with relevant MD’s, Legal, Compliance, Risk, Operations, and Finance teams to ensure smooth onboarding and delivery for both new and existing clients.
- Drive cross-sell opportunities for group services including Debt Purchase & BPO.
- Maintain a high-quality commercial pipeline, ensuring accurate forecasting and reporting through CRM tools.
- Ensure all activities align with industry regulations, internal governance, and risk frameworks.
Requirements
Essential:
- Substantial experience in a senior commercial or business development role within the debt collection or wider credit management industry.
- Demonstrated success in winning new business and managing strategic/key accounts.
- Experience managing cross-functional teams, ideally including both sales and operational client functions.
- Strong leadership and interpersonal skills, with the ability to engage and influence at C-suite and Board level.
- Proven track record of negotiating and closing large, complex commercial agreements.
- Deep network within the debt collection industry.
- Highly commercially astute with strong analytical and strategic thinking capabilities.
- Willingness and flexibility to travel to client sites and regional offices as required.
Desirable:
- Experience working with consumer and commercial debt portfolios.
- Solid understanding of the regulatory environment within debt collection, litigation, and field services.
- Exposure to multi-service commercial strategies and integrated solutions.
What We Offer
- Competitive base salary
- Performance-based bonus scheme
- Additional benefits package
- Opportunities for career advancement in a high-growth, multi-service group
- Collaborative and supportive leadership team
We are an equal opportunities employer
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.
Please email your CV to: recruitment@perchgroup.co.uk
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